arrive 10-15 minutes prior to your appointment so we can record your needs
and details, offer you a refreshment and the opportunity to relax.
note that as a courtesy to all our clients a prompt appointment schedule
is adhered to, late appointments may not be honored. Treatments starting
late will still finish at the appointed time, so other guests are not
kindly switch off your mobile phones during treatment.
the massage session our customers are required to leave their underwear
you have any medical conditions, are pregnant or breast feeding or have
allergies, injuries, skin complaints or infections, please discuss with
Green Touch Spa and Massage Wimbledon prior to making your booking as this
may direct your treatment options.
massage therapy services are highly professional, we do not offer any
erotic or sexual services.
and Cancellation Policy
card details are required to secure an appointment via email, phone or in
person. Please have this on hand when making a reservation.
who wish to change or cancel an appointment must provide at least 24
day cancellations will be charged at 50% of the scheduled service price.
This is used to compensate the therapist.
to show up for a scheduled appointment, will result in a full charge being
contact us ASAP if a delay making the appointment is likely to happen. We
will always do our best to accommodate late arrivals (within 15 minutes
after your appointment) by performing the most complete treatment possible
in the time remaining. Arrival 15 minutes after the reservation time will
result in full charges (equivalent deductions from gift certificates).
day booking may be accepted and will be at the discretion of the manager.
booking is 2 hours before closing time.
you have a gift voucher and do not show up for your treatment or cancel within
the 24 hours period before your treatment time, you will forfeit your
Prices, Group plan and Service Charges
that each package is stand alone and can not be used in conjunction with
other packages, i.e. a customer will not be able to use other promotions
if they use a group plan token.
buy 5 get 1 treatment free group plan is not limited to an expiry date,
and can be shared amongst any family or friends.
using a group plan token, Hot stone, Cellulite and Aromatherapy treatments
will incur a $5 surcharge.
gratuity/tips are not added to the final treatment price. Any service
charge received goes straight to the therapist who performed your
treatment and will be greatly appreciated.
inform the front of house team should you wish to provide any gratuity.
Certificate Terms and Conditions
for 12 months from date of purchase, unless otherwise stated.
Vouchers are non-refundable.
remember to bring your Gift card to your appointment.
will be dispatched by post or email – please allow 3-to-5 working days.
Please allow 7 days for delivery during peak postal times.
dispatch or delivery during Holidays and weekends.
can be bought in multiples as gifts or for yourself.
vouchers can be used any day but is subject to availability.
complaint or comment regarding your treatments should be made in the first
instance to the receptionist before you leave Serenity Massage so that it
can be resolved at the time.